Care Guide

New 2017 Vogue Front Cover 2

Care Guide

The following information below is very important and will help you in ensuring you receive the best advice in taking care of your new purchase and giving you a care free night's sleep.

 

        Your warranty will be invalid if any of the conditions above have been contravened.

 


Guarantee For 12 Months

The Vogue Beds guarantee covers mattresses and bed bases against faulty workmanship and materials, for a period of ONE year from the date of purchase.

The guarantee period will commence the date Vogue Beds delivers the goods.  Any customer service issues will need to be reported in writing (via your bed supplier) to Vogue Beds Customer Service department.

In the unlikely event of a defect in material of workmanship occurring within ONE year of purchase, Vogue Beds will arrange at our discretion to replace/repair the item free of charge.

If you have purchased a mattress with a 5 or 3 year warranty and a manufacturing defect occurs within the warranty period, then Vogue Beds will repair/replace at our discretion the item with a usage charge. This charge will reflect the period of use, at the current retail price and the number of years left on the warranty as shown below.

The 5 year warranty will be on the following scale:-

                                 Customer Contribution                  Vogue Contribution

First year                          0%                                                         100%   

Second year                     20%                                                        80%

Third year                         40%                                                        60%

Fourth year                      60%                                                        40%

Fifth year                          80%                                                        20%

 

The 3 year warranty will be on the following scale:-

                                    Customer Contribution                  Vogue Contribution

First year                               0%                                                    100%   

Second year                         40%                                                    60%

Third year                              80%                                                   20%

On all warranty claims a contribution towards transportation costs may be charged.

Any claims under this warranty must be made through the retailer from who the bed was purchased. (Proof of purchase may be required.)

When repairing/replacing items under this warranty,  Vogue Beds reserve the right to substitute alternative materials, or models, should the original no longer be available and will not undertake to match items not under complaint, with any substitute fabric used.

Vogue Beds reserve the right to refuse service when any defect is due to causes other than faulty materials or workmanship, or if the item is soiled and in an unsanitary condition.

This warranty does not affect your statutory rights.


 Assembly Instructions

 

Additional Instructions For Ottoman Divan Bed

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